Frontier Airlines Customer Service:
Frontier has built a reputation for offering budget-friendly travel options across the United States, Mexico, and the Caribbean. With its headquarters in Denver, Colorado, Frontier Focuses on providing affordable air travel without compromising important services.
Frontier’s distinctive approach includes
- Unbundled fares allow passengers to pay only for the services they need
- A fleet of fuel-efficient Airbus aircraft
- A quirky branding strategy featuring animals on aircraft tails
This guide provides a comprehensive overview of Frontier customer service channels, best practices for reaching out, and tips for resolving common issues.
How to Reach a Person at Frontier Airlines
When you need to speak with a Frontier Airlines representative, you have several options:
Call Support
The primary Frontier Customer Service Phone Number is +1 (801) 401-9000 . This line is available for general inquiries, SkyMiles, and support. Tips for calling:
- Be prepared with your booking reference and personal details
- Call during off-peak hours for shorter wait times
- Have a pen and paper ready to note important information
Email Address
While Frontier doesn’t provide a direct email address, they offer an online form for submitting inquiries:
- Visit Frontier’s official website
- Navigate to the ‘Contact Us’ or ‘Support’ section
- Fill out the form with your details and concern
Writing an effective email:
- Use a clear subject line
- Provide all relevant information (booking number, flight details.)
- Be concise but thorough in explaining your issue
- Specify your desired outcome or resolution
Social Media Channels
Frontier Airlines maintains an active presence on several social media platforms:
Platform | Handle |
---|---|
@FlyFrontier | |
@FrontierCare | |
@flyfrontier |
Social media can be an effective way to get quick responses, especially for minor issues or general inquiries.
Live Chat
Frontier offers a live chat option on their website, which can be helpful for quick questions or simple issues. Look for the chat icon on the bottom right of the Frontier homepage.
What You Need to Know about Frontier Airlines
Company Policies and Customer Service Overview
Frontier Airlines operates with a focus on cost-efficiency, which is reflected in their customer service approach:
- Self-service options are encouraged through their website and mobile app
- Fees may apply for certain services that are complimentary on other airlines
- Response times can vary depending on the contact method and nature of the inquiry
Typical Response Times
Contact Method | Expected Response Time |
---|---|
Phone | 10-30 minutes wait time |
24-48 hours | |
Social Media | 2-24 hours |
Live Chat | 5-15 minutes wait time |
Mailing Address
For formal complaints or documentation that requires physical mailing, use the following address:
Frontier Airlines
Attn: Customer Relations
4545 Airport Way
Denver
Colorado,80239
Contact Information of Executive Staff
While it’s best to start with standard customer service channels, in some cases, you may need to escalate to executive staff:
- Barry Biffle, President and CEO
- James Dempsey, EVP, and Chief Financial Officer
- Howard Diamond, General Counsel and Secretary
Note: Executive contact information is not publicly available. For serious issues, you may need to go through the formal complaint process to reach higher levels of management.
Best Practices for Calling Frontier Customer Service
To ensure a productive call with Frontier customer service:
- Gather all relevant information beforehand:
- Booking reference number
- Flight details (dates, times, route)
- Personal identification information
- Have a clear understanding of your issue and desired outcome
- Be polite and patient with the representative
- Take notes during the call, including the representative’s name and any case numbers provided
- If possible, call during off-peak hours to reduce wait times
How to Resolve a Problem with Frontier Airlines
Step-by-Step Guide
- Document your issue:
- Write down all relevant details
- Save any pertinent emails or documentation
- Attempt self-service resolution:
- Check Frontier’s FAQ section on their website
- Use the mobile app for simple changes or updates
- Contact customer service:
- Choose the most appropriate contact method based on your issue’s urgency
- Escalate if necessary:
- If the initial contact doesn’t resolve your issue, ask to speak with a supervisor
- Consider using multiple contact methods (e.g., follow up an unresolved phone call with an email)
- Formal complaint:
- For serious issues, submit a formal written complaint via mail or the online form
What Kind of Issues Can Frontier Customer Service Representatives Resolve?
Customer service can typically handle:
- Bookings and reservations
- Flight changes and cancellations
- Baggage issues and claims
- Refund requests
- Frequent flyer program inquiries
- Special assistance requests
What Can’t Be Resolved with a Call?
Some issues may require in-person verification or documentation submission:
- Lost and found items requiring physical identification
- Complex refund cases that need extensive documentation review
- Issues related to government regulations or security measures
What Should You Do If You Have an Unsuccessful Call with Frontier Airlines?
If your initial contact doesn’t resolve your issue:
- Ask for a supervisor or manager
- Request a case number for future reference
- Try an alternative contact method (e.g., email or social media)
- Consider filing a formal complaint if the issue is serious
- As a last resort, you may consider contacting the Department of Transportation for aviation-related complaints
Common Complaints about Frontier Airlines
Refund Issues
Frontier’s low-cost model can sometimes lead to frustration with refund policies. To request a refund:
- Visit Frontier’s refund request page on their website
- Fill out the required information
- Submit any necessary documentation
Tracking your refund:
- Use the refund tracker tool on Frontier’s website
- Allow 7-10 business days for processing
Luggage Policies
Frontier is known for strict luggage rules and fees. Key points:
- Personal items (small backpack, purse) are free
- Carry-on bags and checked luggage incur fees
- Fees are lower when paid in advance online
Baggage Type | Online Price | Airport Price |
---|---|---|
Carry-on | $35-$60 | $60-$79 |
First Checked | $30-$55 | $55-$60 |
Tip: Join Frontier’s Discount Den program for reduced baggage fees and other perks.
Frequently asked questions about Frontier Airlines
- What is Frontier’s cancellation policy?
- Tickets can be changed or canceled for a fee
- Changes made 60+ days before departure may be free
- The no-show policy may result in forfeiture of fare
- When is customer service available?
- Phone support: 24/7
- Social media: During business hours
- Live chat: Available during peak hours
- What self-service tools are available?
- Mobile app for booking, check-in, and flight status
- Online check-in and seat selection
- Manage my booking tool on the website
- How do I contact Frontier for urgent issues?
- Phone support is the best option for immediate assistance
- Social media can also be effective for quick responses
- Can I earn miles on Frontier flights?
- Yes, through the FRONTIER Miles program
- Miles can be redeemed for flights, upgrades, and more.
Conclusion
While Frontier low-cost model may present some challenges in customer service, being prepared and understanding their policies can help ensure a smoother experience. Whether you’re dealing with reservations, refunds, or other travel issues, this guide should provide the tools and information needed to communicate with Frontier customer support effectively.