Allegiant Air Customer Service:
Allegiant Air, a known low-cost carrier in the United States, that offers budget-friendly flights to various destinations. While their low fares are appealing, it is important to understand how to contact customer support when travel issues arise. This comprehensive guide will provide the necessary information to communicate effectively with the Allegiant Air customer service team.
How to Reach a Person at Allegiant Air
Tips for Calling
- Best times to call: Early mornings (5:00 AM – 7:00 AM PT) or late evenings (7:00 PM – 9:00 PM PT) typically have shorter wait times.
- Average hold times Can vary from 15 minutes to over an hour during peak periods.
- Skipping the phone menu: Try repeatedly saying “speak to a representative” or pressing “0” to bypass the automated system.
Phone Numbers
Department | Phone Number |
---|---|
Customer Service | 1 (702) 505-8888 |
Baggage Claims | 1 (866) 719-3910 |
Reservations | 1 (702) 505-8888 |
Email Addresses
Allegiant Air does not provide direct customer service or reservation email addresses. However, it offers an online contact form on its website for submitting inquiries.
Mailing Address
For written correspondence, use the following address:
Allegiant Air
1201 N.Town Center Dr
Las Vegas
Nevada,89144
Alternative Contact Methods
- Online contact form: This Form is available on Allegiant Air’s website for non-urgent inquiries.
- Live chat: Available on their website during business hours, 7 days a week, 5:00 AM – 9:00 PM PT.
Social Media Contacts
- Twitter: @Allegiant
- Facebook: @Allegiant
- Instagram: @allegiant
Resolving Common Issues with Allegiant Air
Cancellation and Refund Policies
Allegiant Air Line’s cancellation policy includes:
- Cancellations within 24 hours of booking: Full refunds are available for flights booked at least 7 days before departure.
- Cancellations after 24 hours: No refunds, but flight credits may be available with Trip Flex protection.
To cancel a flight:
- Log in to your account on AllegiantAir.com
- Go to “My Trips”
- Select the flight you wish to cancel
- Follow the prompts to complete the cancellation process
Check-in and Baggage Procedures
Online check-in:
- Available 24 hours before departure
- Print boarding pass or use mobile boarding pass
Baggage fees and policies:
Baggage Type | Fee (per segment) |
---|---|
Carry-on | $10 – $75 |
First checked bag | $20 – $75 |
Second checked bag | $45 – $75 |
Fees vary based on when they are purchased (at booking, pre-trip, or the airport).
Pet Travel Policies
Allegiant Air allows small dogs and cats in the cabin for a fee:
- Pet fee: $100 per segment
- The pet carrier must fit under the seat
- Maximum weight (including carrier): 20 pounds
Allegiant Air Customer Service Ratings and Feedback
Customer Reviews and Ratings
Allegiant Air receives mixed reviews for customer service: Pros:
- Low fares
- Direct flights to smaller airports
- Friendly in-flight crew
Cons:
- Limited flight schedules
- Add-on fees for baggage and seat selection
- Occasional delays and cancellations
Customer Service Awards and Recognition
While Allegiant Air has not received major customer service awards, they have been recognized for:
- On-time performance improvements
- Cost-effectiveness for budget travelers
Frequently asked questions about Allegiant Airlines
- How do I cancel or change my flight?
- Log in to your account on AllegiantAir.com and go to “My Trips” to make changes or cancellations.
- What is Allegiant refund policy?
- For flights more than 7 days away, full refunds are available within 24 hours of booking. After that, refunds are generally not provided unless you purchase Trip Flex protection.
- How do I contact Allegiant customer service?
- Call +1 (702) 505-8888, use the online contact form, or reach out via social media.
- What are the average wait times for customer service?
- Wait times can range from 15 minutes to over an hour, depending on the time of day and season.
Best Practices for Calling Allegiant Air Customer Service
Be Prepared
- Have your booking number, flight details, and personal information ready.
- Write down your specific issues or questions before calling.
Stay Calm and Patient
- Remain polite, even if frustrated.
- Listen carefully to the representative’s suggestions and solutions.
Key Takeaways
Contacting Allegiant customer service can be challenging, but with the right approach and information, you can resolve most issues efficiently. Remember to use the appropriate contact method, be prepared with all necessary information, and remain patient.
Additional Resources
- Allegiant Air Website: Subscribe to http://www.allegiantair.com
- Allegiant Air Mobile App: Available for download on iOS and Android devices
- You can also contact Airlinecalls Customer Support for assistance
By utilizing these resources and following the guidelines in this comprehensive guide, you will be well-equipped to handle any customer service interactions with Allegiant Air. Safe travels!