Hawaiian Airlines Customer Service:
Hawaiian Airlines, the flag carrier of Hawaii, has been connecting the islands to the world since 1929. Air travel can sometimes present unexpected challenges, so knowing how to reach Hawaiian Air customer service is important for a smooth journey. This comprehensive guide will cover various contact methods, including phone support, email assistance, and executive contacts. We also address common customer service issues and provide strategies for efficient problem-solving.
Hawaiian Airlines Customer Service
Hawaiian Air maintains a positive reputation for customer service. The airline consistently ranks well in customer satisfaction surveys, particularly for its in-flight service and on-time performance.
Customer Satisfaction Highlights:
- Friendly and attentive cabin crew
- Clean and well-maintained aircraft
- Unique Hawaiian hospitality
How to Reach a Person at Hawaiian Airlines
Getting in touch with a live representative at Hawaiian Airlines can be accomplished through several methods. Here’s a detailed guide to help you connect with a real person quickly:
- Call the main customer service number
- Use the phone menu shortcuts
- Try alternative contact methods if phone lines are busy
Phone Menu Tips:
To efficiently reach a live person:
-
- Call during off-peak hours
- Listen carefully to all options before making a selection
- Clearly state “agent” or “representative” if prompted
- Have your reservation number and personal information ready
- Be prepared to explain your issue concisely
- Be patient and polite
Contact Methods
Hawaiian Airlines Phone Number
| Department | Phone Number |
|---|---|
| Customer Service | 1 (800) 367-5320 |
Hours of Operation
| Day | Hours of Operation |
|---|---|
| Monday – Friday | 7:00 AM – 4:30 PM HST |
| Saturday – Sunday | 8:00 AM – 4:30 PM HST |
Best times to call: Early mornings or late afternoons tend to have shorter wait times. Tips to reach a live representative quickly:
Customer Service Availability and Wait Times
| Contact Method | Availability | Average Wait Time |
|---|---|---|
| Phone Support | 7:00 AM – 4:30 PM HST (M-F) | 10-20 minutes |
| Email Support | 24/7 | 24-48 hours |
| Live Chat | During business hours | 5-10 minutes |
Email Support
To contact Hawaiian Air via email:
-
- Visit the official hawaiianairlines.com website
- Click on “Contact Us” at the bottom of the page
- Select “Email” as your preferred contact method
- Fill out the provided form with your inquiry details
Response times typically range from 24-48 hours. Email support is best for non-urgent inquiries or when you need to provide detailed information.
Social Media Contacts
- Twitter: @HawaiianAir
- Facebook: HawaiianAirlines
- Instagram: @hawaiianairlines
Mailing Address
For formal inquiries or complaints, you can write to:
Hawaiian Airlines Inc.
P.O Box 30008
Honolulu
Hawaii,96820
Live Chat
Hawaiian Air offers live chat support through their website:
-
- Go to HawaiianAirlines.com
- Click on “Contact Us”
- Select “Live Chat” if available
- Follow the prompts to start a chat session
Live chat is ideal for quick questions and immediate assistance during operating hours.
Executive Contacts for Escalated Issues
Contact their executives for an effective escalation method when the standard customer service channels haven’t resolved your issue:
- CEO: Peter Ingram – peter.ingram@hawaiianair.com
- Senior Vice President: Avi Mannis – avi.mannis@hawaiianair.com
When using executive contacts:
-
- Be concise and polite in your communication
- Clearly state previous attempts to resolve the issue
- Provide all relevant details and documentation
Resolving Problems with Hawaiian Air
Common Issues and Solutions
-
Ticket Cancellations and Changes
- Use the “Manage Trips” section on the website
- Call customer service for complex changes
- Be aware of fare rules and potential fees
-
Baggage Issues
- Report lost baggage immediately at the airport
- File a claim within 24 hours for damaged baggage
- Keep all baggage claim tickets and receipts
-
Flight Delays
- Check flight status regularly
- Sign up for flight notifications
- Contact customer service for rebooking options
-
Booking Errors
- Review all details before confirming reservations
- Contact customer service within 24 hours for corrections
- Be prepared to pay fare differences for major changes
- Review all details before confirming reservations
- Contact customer service within 24 hours for corrections
- Be prepared to pay fare differences for major changes
What to Do if You Encounter Difficulties
If you did’nt receive satisfactory service:
-
- Document all interactions, including dates, times, and representative names
- Ask to speak with a supervisor
- Use alternative contact methods (e.g., social media, executive contacts)
- Contact Airlinecalls customer service support for help
Frequently asked questions about Hawaiian Airlines
-
How can I cancel a Hawaiian Airlines ticket?
- Log in to your account on HawaiianAirlines.com
- Go to “Manage Trips”
- Select your flight and follow the cancellation prompts
-
What is the customer service phone number for Hawaiian Airlines?
- The main customer service number is 1 (800) 367-5320
-
Is Hawaiian Airlines an independent carrier?
- Yes, Hawaiian Airlines is an independent carrier, though it has codeshare agreements with several other airlines.
-
Can I email Hawaiian Airlines customer care?
- Yes, through their website’s contact form
-
How do I contact Hawaiian Airlines via live chat?
- Visit their website and look for the live chat option in the “Contact Us” section.
Additional Resources
Key Takeaways
Effective communication with Hawaiian Airlines customer service can greatly enhance your travel experience. Remember to:
-
- Use the appropriate contact method for your issue
- Be prepared with all relevant information
- Remain calm and courteous in all interactions
- Escalate issues through proper channels when necessary
By utilizing the resources and strategies outlined in this guide, you’ll be well-equipped to address any concerns arising during your journey with Hawaiian Airlines. Safe travels!
