Avelo Airlines Customer Service:
Avelo Airlines is an ultra-low-cost carrier making waves in the American aviation industry. It has become a go-to option for budget-conscious travelers. With any low-cost airline, understanding how to contact customer service is important for a great travel experience. This comprehensive guide provides all the information you need to reach Avelo Airlines customer service for flight-related queries or issues.
Where is Avelo Airlines Based?
Avelo Airlines operates from two strategic hubs on opposite coasts of the United States:
- West Coast Hub: Hollywood Burbank Airport (BUR) in Burbank, California
- East Coast Hub: Tweed New Haven Airport (HVN) in New Haven, Connecticut
These locations allow Avelo to offer affordable flights to many destinations across the country. The airline’s unique positioning enables it to serve major metropolitan areas and more negligible, underserved markets.
Customer Service Contacts
Reaching Avelo Airlines by phone is often the quickest way to resolve urgent issues. Here’s what you need to know:
Avelo Airlines Phone Number
Department | Phone Number |
---|---|
Customer Service | 1 (346) 616-9500 |
- Hours of Operation: 8:00 AM to 8:00 PM Eastern Time, 7 days a week
- Best Times to Call: Early mornings or late evenings tend to have shorter wait times
Be prepared with your booking reference number and any relevant details about your query when you call.
Email Support
For less time-sensitive issues, email support is available:
- Customer Service Email: support@aveloair.com
- Expected Response Time: Within 24-48 hours
When emailing, include your booking reference number and a clear description of your issue or question to expedite the process.
Social Media Support
Avelo Airlines maintains an active presence on social media platforms, offering another channel for customer support:
Social media can be particularly effective for quick queries or to draw attention to urgent issues. Many travelers find that public platforms often elicit faster responses from airlines.
Live Chat Support
At the time of writing, Avelo Airlines does not offer a live chat option on their website. However, this may change as the airline expands its customer service offerings.
Mailing Address
If you prefer to send a letter, you can write Avelo Airlines Customer Care at:
Avelo Airlines Customer Care
12 Greenway Plaza Suite 400
Houston
Texas,77046
Airport Customer Service Desks
For immediate assistance at the airport, Avelo maintains customer service desks at their main hubs and select destinations. Here’s a list of some major airports where you can find Avelo Airlines customer service desks:
- Hollywood Burbank Airport (BUR)
- Tweed New Haven Airport (HVN)
- Orlando International Airport (MCO)
- Fort Lauderdale-Hollywood International Airport (FLL)
- Las Vegas Harry Reid International Airport (LAS)
It’s always a good idea to arrive at the airport with ample time before your flight to address any last-minute issues at these desks.
Avelo Airlines Baggage Policies
Understanding Avelo’s baggage policy is important to avoid unexpected fees and ensure a smooth travel experience.
Carry-on Baggage
Item | Size Limit | Fee |
---|---|---|
Carry-on Bag | 22″ x 14″ x 9″ | $35-$45 (when purchased in advance) |
*Note: Fees may be higher if purchased at the airport.
Checked Baggage
Bag | Weight Limit | Size Limit | Fee |
---|---|---|---|
1st Checked Bag | 50 lbs | 62 linear inches | $35-$45 (when purchased in advance) |
2nd Checked Bag | 50 lbs | 62 linear inches | $45-$55 (when purchased in advance) |
Additional Bags | 50 lbs | 62 linear inches | $65-$75 each |
*Note: Fees may be higher if purchased at the airport.
Personal Item
- Size Limit: Must fit under the seat in front of you (typically 14″ x 9″ x 9.5″)
- Fee: Free
Always check Avelo’s website for the most up-to-date baggage information, as policies and fees may change.
Check-in Procedures
Online Check-In
Avelo Airlines offers convenient online check-in through their website. Here’s a step-by-step guide:
- Visit aveloair.com
- Click on “Check-In” at the top of the page
- Enter your booking reference and last name
- Follow the prompts to complete the check-in
- Print your boarding pass or save it to your mobile device
Online check-in typically opens 24 hours before your scheduled departure time.
Airport Check-In
If you prefer to check in at the airport or are unable to do so online, follow these guidelines:
- Arrive at least 2 hours before your scheduled departure for domestic flights
- Have your government-issued ID and booking reference ready
- Proceed to the Avelo Airlines check-in counter
- Complete the check-in process with an Avelo representative
Avelo Airlines Route Network
Avelo’s route network continually expands, offering affordable flights to various destinations across the United States. Here’s an overview of some key routes:
West Coast Operations
- Redding, CA
- Eureka, CA
- Medford, OR
- Eugene, OR
- Bend, OR
- Boise, ID
- Salt Lake City, UT
- Redmond, OR
East Coast Operations
- Orlando, FL
- Fort Lauderdale, FL
- Tampa, FL
- Fort Myers, FL
- Myrtle Beach, SC
- Charleston, SC
- Savannah, GA
- Nashville, TN
Avelo frequently adds new destinations, so it’s worth checking their website for the most current route information.
Pricing & Fees
Base Fare Ticket Pricing
Avelo Airlines operates on an ultra-low-cost carrier model; their base fares are often significantly lower than traditional airlines. However, it’s important to understand that these base fares typically only include your seat and one personal item.
Ancillary Fees (Add-Ons)
Avelo charges for additional services to maintain low base fares. Here’s a breakdown of standard add-on fees:
Service | Fee Range |
---|---|
Seat Selection | $6 – $39 |
Priority Boarding | $10 – $20 |
Pet in Cabin | $95 |
Unaccompanied Minor | $50 |
Name Change | $50 |
Same-Day Flight Change | $25 |
*Note: Fees are subject to change and may vary by route and season.
Avelo Airlines Customer Experience
On-Board Service
Avelo Airlines focuses on providing a comfortable, no-frills flying experience:
- Seating: Modern Boeing 737 aircraft with 189 seats
- Legroom: 29-inch seat pitch in standard seats, 35 inches in extra legroom seats
- Amenities: Limited complimentary snacks and beverages
- Entertainment: No in-flight entertainment systems (bring your own devices)
Reliability of Service
Avelo Airlines prides itself on its commitment to on-time performance and reliability. According to recent data, Avelo has maintained an on-time arrival rate of approximately 80%, which is competitive within the industry.
What Happens When There Are Flight Issues?
In the event of delays or cancellations:
- Check your Email and phone for updates from Avelo
- Visit the Avelo customer service desk at the airport
- Call the customer service number for rebooking options
- If eligible, request compensation for significant delays or cancellations
What to Do if Avelo Airlines Customer Service Doesn’t Respond
If you’re having trouble getting a response from Avelo’s customer service:
- Escalate your issue on social media platforms
- Contact Airlinecalls Customer Service Line
- Write a letter to their customer service address for further assistance
Frequently asked questions about Avelo Airlines
- What is Avelo Airlines customer service phone number?
- What is Avelo’s baggage policy?
- One free personal item, paid carry-on, and checked baggage options are available.
- Where does Avelo fly?
- Avelo serves destinations on both the East and West coasts of the United States.
- How do I contact Avelo customer service by Email?
- Can I change or cancel my flight online?
- Yes, through the “Manage Travel” section on Avelo’s website
Final Thoughts
Understanding Avelo Airlines customer service process is important for a smooth travel experience with this ultra-low-cost carrier. By familiarizing yourself with their contact options, baggage policies, and fee structure, you can make the most of Avelo’s affordable flights. Remember to:
- Book early for the best fares
- Read the fine print regarding fees and policies
- Arrive at the airport with plenty of time to spare
- Keep your booking information handy when contacting customer service
This comprehensive guide should help you access Avelo Airlines services and maximize your budget-friendly travel experience. Happy flying!